ADVERTISEMENT • REMOVE ADS

Subscriber Support Options

Upper East Site provides four support tiers for our subscribers, providing different levels of service ranging from 24/7 access to our Knowledge Base to concierge assistance.

Basic Support

Includes 24/7 access to Upper East Site’s Knowledge Base, which provides answers to common questions and instructions for self-service account management. 

*For email assistance, upgrade to Priority Support

Subscribe

Priority Support

Technical guidance, account and billing assistance will be provided by email within four (4) business days.

Knowledge Base access included.

Subscribe

Premium Support

Technical guidance, account and billing assistance will be provided by email within two (2) business days.

Knowledge Base access included.

Subscribe

Concierge Support

Account, billing and technical inquiries will receive a response by email within 12 hours (during business hours only). Knowledge Base access included.

Only available with a Benefactor subscription.

Subscribe

All inquiries must be ticketed through our Subscriber or Concierge Support portals. *Assistance is not available by phone, snail mail or social media.